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How do I get a refund?
When you buy a product from a BlackSea creator, BlackSea only processes payments on behalf of that creator. We allow creators on our platform to set their own refund policies and issue their own refunds to their customers (i.e. you!).
Unfortunately, we can't issue an immediate refund unless the charge was fraudulent or a duplicate.
Please write to us if you haven’t heard back from the creator for 14 days since first contacting them, along with the proof of correspondence. We will reach out to them and will issue a refund if they continue to be unresponsive.
If you have issues with the product you've purchased through BlackSea or feel you deserve a refund, you should contact the creator of the product.
You can contact the creator by replying directly to your receipt email, or by looking at the "reply-to" information on your purchase email:
If you didn’t receive a receipt, please first check the spam folder in your email inbox. If you still cannot find your receipt, please go through the steps on this page.