If you can't find a receipt in your inbox, it may be:

1. In your "Spam" folder.
2. In another inbox. You may have used a different email during checkout (usually emails associated with Apple/Google Pay).
3. If can't find a match, there is most likely a typo in the email address used during checkout. Contact us, providing the following purchase details:

If it's a credit card purchase

If the payment was made with your credit card, you should send us an email with:

• The last 4 digits of the card
• The expiry date (MM/YYYY)
• The card type (for example, MasterCard/Visa, etc.)
• The payment amount in hryvnia and the payment date

Related articles

• Why did my payment fail?
• Why was I charged by BlackSea?
• How do I contact BlackSea?