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Why customer payments fail
In this article:
- Their card provider is blocking the purchase
- Proxy Server
- Browser Error
- Our risk system is blocking their purchase
- Previous Chargeback
We want to make it easy for you to sell your products on BlackSea, which is why we accept payments by credit and debit card. BlackSea takes care of all the risk and processing, so you don't have to worry about it!
That said, online payments are not as hassle-free as they ought to be, and there are a variety of reasons why a customer's purchase might fail.
The best way to handle a payment error is to have your customer contact us directly or for you to email us with them CC'ed.
Here are the most common reasons why a payment error occurred:
Their card provider is blocking the purchase
Sometimes a bank will flag transactions that happen online (usually for small amounts). They can contact their bank and let them know what's happening. They should be able to whitelist BlackSea so that they can make a purchase.
Proxy Server
If they're using a proxy server, they'll need to turn off the proxy and attempt the purchase again.
Browser Error
They'll need to try purchasing in a different browser. If they still experience errors, they'll need to download the latest version of their Internet browser and try again.
Our Risk System Is Blocking the Purchase
Our risk detectors may have accidentally blocked them from purchasing. If this is the case, they can often use "incognito" or "private" mode on their browser or try the purchase using a different email address.
They Issued a Chargeback Against BlackSea in the Past
If they charged back against a purchase made on BlackSea in the past, our risk detectors are going to automatically flag their IP address and payment method and not let them purchase on BlackSea again. To get around this restriction without dropping the chargeback, they need to take these steps::
- Purchase again in a browser that's in Incognito mode, or a different browser.
- Use a different email address to make the purchase.
- Use a different card
Purchase errors are rare on BlackSea, but they do happen, and more likely than not you will be contacted by a desperate customer at some point, pleading for you to take their money. If that's the case, simply direct them to this page or contact us!