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Why did my payment fail?
In this article:
When a payment fails, it's important to understand the cause. BlackSea uses a secure payment system and works with Ukrainian banks to process transactions.
TL;DR
If your payment didn't go through, try the following:
- Try a different browser or refresh the current one
- Try paying from a different device
- Turn off your VPN and browser extensions and try again
- Contact your bank (Monobank, Privat24, etc.) and check whether there are any restrictions on your card
Blocked by bank
Often a bank may decline an online payment for security reasons. This is especially true for a first purchase on a new platform.
What to do:
- Check that there are sufficient funds on the card
- Make sure the card supports online payments (3D Secure enabled)
- Contact your bank's support (for example, Monobank: in-app chat or +380 44 323 88 88)
- Ask the bank to allow payments to BlackSea
Note: Gift or corporate cards often have restrictions on online purchases. In that case, you need to contact the issuing bank.
Browser issues
Try a different browser or refresh the current one. We recommend using the latest version of Chrome, Firefox, or Safari.
Blocked by BlackSea's security system
Our security system may temporarily block a payment if it detects suspicious activity. Try making the purchase in "incognito" mode from a different email address.